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  • ADMWG Chargeback Guidelines

    The following guidelines are consolidated as a result of the ADM Management & Reduction Project’s effort in identifying root causes of ADMs. Between 2015-2016, Card Chargebacks represented … more

  • Card Not Present – Red Flags

    ARC is offering guidance on how to detect and prevent fraud on ticket requests by people posing as corporate clients. Please click here to view these practices. more

  • Fraud Warnings

    The following is a list of live examples, including emails and fraud strategies that have been used in an attempt to make fraudulent bookings with Travel Agencies. If you suspect you are dealing … more

  • What to do When Fraud Occurs

    If you suspect you are dealing with a fraudster ACTA recomends you call the authorities. The following support document is available for ACTA members dealing with fraud and contains … more

  • ACTA AND FRAUD PREVENTION 2017

    ACTA is actively participating in the IATA FRAUD PREVENTION COMMITTEE attending two meetings per year. In addition, ACTA works closely with the ASSOCIATION OF TOUR OPERATORS OF QUEBEC in fraud … more

  • 10 Tips to avoid fraudulent bookings

    10. Address verses routing:Is the address of the person booking related to the cities on the itinerary? If the person's address is in the USA and they are travelling from Dubai to Bangkok then you … more